Thank you for shopping with Xclusive Attire.
This policy explains how we handle returns, refunds, exchanges, hygiene items, faulty items and order issues.
Store Details
Website: www.xclusiveattire.co.uk
Trading name: Xclusive Attire
Legal company name: 3brothersmhh Limited
Company number: 16034503
Business type: Limited company
Registered office address: 2 Milford Drive, Manchester, M19 2SB
Registered in: England and Wales
VAT status: Not VAT registered
Email: Xclusiveattire3b@gmail.com
Change of Mind Returns
If you change your mind, you may request a return within 14 days of receiving your order.
Once your return request is approved, you have a further 14 days to send the item back to us.
To be eligible for a change-of-mind return, the item must be:
* Unworn
* Unused
* Unwashed
* In its original packaging
* With all tags, labels, bands and packaging intact where applicable
* In a clean, resaleable condition
Hygiene Items
For hygiene reasons, items such as socks, hosiery, underwear, base layers and similar personal wear items can only be returned if they are unworn, unused, unwashed and in their original packaging.
Where hygiene packaging, seals, bands, labels or wrapping have been removed, opened, damaged or the item appears worn, we may refuse the return unless the item is faulty, damaged, incorrect or misdescribed.
This does not affect your legal rights.
Faulty, Damaged or Incorrect Items
Please check your order as soon as it arrives.
If your item is faulty, damaged, incorrect or not as described, please contact us at:
Xclusiveattire3b@gmail.com
Please include:
* Your order number
* Your full name
* A clear description of the issue
* Photos of the item and packaging where possible
If the item is confirmed as faulty, damaged, incorrect or misdescribed, we will offer a suitable solution, which may include a replacement, exchange or refund.
Items Not Eligible for Change-of-Mind Return
We cannot accept change-of-mind returns for:
* Worn socks or personal wear items
* Washed items
* Items with odour, marks, stains, hair, damage or signs of use
* Items returned without original packaging where hygiene or resale condition is affected
* Final sale or clearance items where clearly stated, unless faulty
* Personalised or customised products, unless faulty
Return Postage
For change-of-mind returns, the customer is responsible for return postage costs.
For faulty, damaged, incorrect or misdescribed items, we will cover reasonable return postage costs or provide another suitable solution.
We recommend using a tracked delivery service when returning items. We are not responsible for returns lost in transit.
Refunds
Once we receive and inspect your return, we will confirm whether your refund has been approved.
If approved, your refund will be processed back to your original payment method.
Please allow time for your bank or payment provider to process the refund.
Exchanges
We may offer exchanges depending on stock availability.
If the item you want is unavailable, we may offer a refund or an alternative product.
How to Start a Return
To request a return, contact us at:
Xclusiveattire3b@gmail.com
Please include your order number and reason for return.
Returns should not be sent back without contacting us first.
