Shipping policy

This policy explains how Xclusive Attire processes, dispatches and delivers orders.

Store Details

Website: www.xclusiveattire.co.uk
Trading name: Xclusive Attire
Legal company name: 3brothersmhh Limited
Company number: 16034503
Email: Xclusiveattire3b@gmail.com

Order Processing

Orders are usually processed and dispatched within 48 hours, excluding weekends and bank holidays.

During busy periods, dispatch times may be slightly longer.

UK Delivery

We currently offer UK delivery using trusted postal or courier services.

Estimated delivery times:

* Standard UK delivery: 2–5 working days after dispatch
* Express UK delivery, if available: 1–2 working days after dispatch

Delivery times are estimates only and may vary due to courier delays, weather, strikes, peak periods, incorrect address details or circumstances outside our control.

Delivery Address

Please make sure your delivery address is correct before placing your order.

We are not responsible for delays or failed deliveries caused by incorrect or incomplete addresses provided at checkout.

If an order is returned to us due to an incorrect address, missed delivery or failed collection, we may ask the customer to pay for redelivery.

Lost or Delayed Orders

If your order has not arrived within the expected timeframe, please contact us at:

Xclusiveattire3b@gmail.com

Please include your order number.

We may ask you to check with neighbours, household members, safe places and your local delivery office before a replacement or refund is considered.

Delivery Confirmation

If tracking or delivery confirmation shows that an order has been delivered to the correct address, we may investigate with the courier, but we are not automatically responsible for parcels lost after confirmed delivery.

Missing Items

If any item is missing from your order, please contact us within 48 hours of delivery.

Please include your order number and photos of the parcel received.